Delivery Appointment Hours

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ACF: Appointments available between 7:00am and 2:30pm (Mon - Thu)

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NORMA: Appointments available between 8:00am and 3:00pm (Mon - Thu)

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Overtime Policy

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An overtime fee of $190 is incurred if truck arrives at 4pm or later. Late trucks will only be loaded at management discretion.

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Applicable Fees

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Rescheduled Appointment ($160): Applies when an appointment is rescheduled within 48 hours of the scheduled appointment time.

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No Appointment ($160): Applies when a truck is offloaded without a scheduled appointment. Availability to offload trucks without an appointment is subject to management discretion.

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Late Appointment ($160): Applies when a truck is more than an hour late for a scheduled appointment.

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Missed Appointment ($160): Applies when a truck does not arrive for a scheduled appointment.

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All fees are incurred by the carrier.